Banner: Key Operating Metrics

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October 21, 2020
Key Operating Metrics
We feel that information is critical to managing your business efficiently. To ensure you have the necessary information, we will begin sharing key operating metrics with you on a bi-weekly basis.
Traditional and Digital New Business Case Management and Staffing

  • 85% of our pipeline of work is less than 2 days old and there is no work older than 5 days
  • Staffing
    • 4 case managers started 10/9
    • 2 case managers starting on 10/26
    • 3 case managers started training on the Digital application on 10/8 and 3 more being added 10/22
Traditional Underwriting and Staffing

  • 92% of our work is within Day 3 or better, with our oldest work in Day 4
  • Staffing
    • Added 6 new underwriters
Digital Underwriting and Staffing

  • 82% of digital applications are within Day 4 or better, with our oldest work in Day 8
  • We continue to track and review opportunities for improvements in an effort to realize the efficiency gains intended by our digital application platform
  • Staffing
    • Added 5 new underwriters
We are confident that the increase in staffing will make a positive difference to our current pipeline and future business resulting from our recent reprice.
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Legal & General America
3275 Bennett Creek Avenue
Frederick, MD 21704 | U.S.
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